They only returns we want are for you to come back and buy from us again. So in accordance with your rights under the Australian Consumer Law you’re covered as per below.

‘Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.’

Basically, that means if the wine or label is faulty or damaged we will cheerfully refund your money, send you new labels or exchange the product. No one likes an unhappy customer, least of all us.